EverythingResilience & Technical Communication
Turnover documents
The notes the next person needs before the last person leaves.
- Handoff
- File map
- Named owner
- Usable, not ceremonial
Projects rot at the handoff. The person who knew why the map is clipped that way leaves, and six months later nobody will touch the file.
I write the turnover: what it is, where it lives, what not to break, and who to call. Usable, not ceremonial.
Same method as the rest of the practice: diagnose the operating system, map the risk or workflow, improve the procedure or digital tool, produce evidence and a usable handoff.
What you get
- Turnover notes
- A file map that matches reality
- What not to break
- A named next owner
How resilience & technical communication runsSee the method
- 01Understand the operating system
- 02Map the risk or workflow
- 03Improve the procedure or digital tool
- 04Produce evidence and a usable handoff
- WCAG 2.1 AA on the wrap
- Named topic or set
- Not-to-exceed on the map work
- Handoff you own
Ask about thisStraight answer, no deck.