Gate. Docs and evidence under the client’s technical authority — not an auditor stamp, not engineering approval, not ASG holding NQA-1 program authority.
The opinion behind it
Fewer documents that people actually follow beat a complete set that nobody opens. One process, walked honestly, is worth more than a wallpaper of unused forms. The file is yours; the authority stays with you.
Same method as the rest of the firm: Understand → map → improve → evidence and a handoff.
- Walk itThe procedure as it runs, including the spreadsheet that is the real one.
- Name the breakThe workaround, who is accountable, what a reviewer would open first.
- Rewrite itSOP, work instruction, or a small pilot with a human gate.
- Hand it offEvidence under your authority. We write; you sign.
One process, drawn as a swimlane. The top row is the work as it actually runs — the spreadsheet, the workaround, the person who remembers. The middle row is what ASG writes: a diagnostic, a risk map, procedures or a small automation with a human gate, and an evidence pack. The bottom row is what you keep: the authority, the file, the signature. Nothing on this drawing is an auditor stamp or NQA-1 program authority.
Named outcomes4 things you keep
- A diagnostic of one process, written down
- Procedures and runbooks people will actually follow
- A quality evidence pack under your technical authority
- A small automation with a human gate and a trail
Named consultingin operational systems & quality
One-process operations diagnostics
One service flow, walked as it runs, with a written diagnostic.
Procedure and work-instruction consulting
Fewer documents people will actually follow, written against the work.
Quality evidence hygiene
Records a reviewer can quote, under your technical authority.
Workflow and reporting pilots
Small, human-reviewed automation. You keep the source.
Credentialing checklist design
The checklist a reviewer opens first. Paperwork literacy, not a certification we hold.
Named startersQuality starters — scope still agreed in writing — the scope sheet
IT service-flow diagnostic
One process
One service flow, mapped and diagnosed.
Procedure control reset
Fixed scope
The procedures people actually follow, rewritten against the work.
Quality evidence pack
Fixed scope
Records a reviewer can quote, under your technical authority.
Workflow automation pilot
Fixed scope
Small, human-reviewed. You keep the source.
What this covers6 areas, and where each one bites
- Process diagnosticsOne process, walked as it runs, including the spreadsheet that is the real procedure. A written answer at the end.
- Procedure controlSOPs and runbooks written against the work. Fewer documents people will follow beat a complete set nobody opens.
- Quality evidenceRecords a reviewer can quote, kept in a form your team maintains. Under your technical authority.
- Human-reviewed automationSmall pilots. Mechanical work moves to the machine; judgement stays with a person; the trail records who signed.
- Traceable reportingA number in a report is only useful if someone can say where it came from. Lineage written down.
- When we teamNQA-1 / Appendix B language and supplier documentation as perimeter writing — not an auditor stamp, not ASG holding program authority.
Docs and evidence under the client’s technical authority. Nothing on this sheet is an auditor stamp, an accreditation, an engineering approval, or ASG holding NQA-1 program authority.
What holds this workstandards we know, not certifications we hold
- ISO 9001The general management system. Written against how the work runs, not against a purchased template.Management system
- NQA-1 / App BPerimeter language we write when we team, under your technical authority. Not a program ASG holds, not an auditor stamp.When we team
- CMMC Level 2Paperwork literacy: the plan, the map, the POA&M. Not a certification we hold.Defense paperwork
- Human sign-offNo machine output leaves as a commitment without a person approving it. This is a design rule, not a setting.Every automation
Where it stopsan empty row is work this firm does not take
How those outcomes get hired
The work is a walk of one process, the procedures people will follow, and evidence under your authority — not an auditor stamp and not a wallpaper of unused forms.
- Procedure controlYou keep: Document hierarchySOPs and runbooks written against how the work actually runs, not against a template.
- Process diagnosticsYou keep: A written reportOne process, walked as it runs, with a written diagnostic and a recommended order of work.
- Quality evidence packsYou keep: Quality manual and proceduresThe records a reviewer can quote, written under your technical authority.
- CMMC readiness paperworkYou keep: System security planCredentialing checklist, system security plan, and POA&M — written once, yours to maintain. Not a certification we hold.
- Workflow automationYou keep: The automated processThe spreadsheet-and-email process that eats a day a week, turned into something that runs itself.
- Traceable reportingYou keep: The pipelinePipelines and reporting where you can trace every number back to where it came from.
Capacity
One engineer, and the machines. The reading and the first draft of a document set are machine work; the judgement about what your team can actually sustain is not.
There is no bench. A programme larger than the firm can carry properly is named before it starts.
Start a conversationStraight answer, no deck. What it takes to start.
One standard, more than one practicewhy these are three sheets and not three firms
- Section 508Section 508 — Accessible Public Systems: we write toSection 508 — Operational Systems & Quality: does not applySection 508 — Resilience & Technical Communication: we write to
- ADA Title IIADA Title II — Accessible Public Systems: we write toADA Title II — Operational Systems & Quality: does not applyADA Title II — Resilience & Technical Communication: does not apply
- WCAG 2.1 AAWCAG 2.1 AA — Accessible Public Systems: we write toWCAG 2.1 AA — Operational Systems & Quality: does not applyWCAG 2.1 AA — Resilience & Technical Communication: we write to
- ISO 9001ISO 9001 — Accessible Public Systems: does not applyISO 9001 — Operational Systems & Quality: we write toISO 9001 — Resilience & Technical Communication: does not apply
- NQA-1 / App BNQA-1 / App B — Accessible Public Systems: does not applyNQA-1 / App B — Operational Systems & Quality: we write toNQA-1 / App B — Resilience & Technical Communication: does not apply
- CMMC Level 2CMMC Level 2 — Accessible Public Systems: does not applyCMMC Level 2 — Operational Systems & Quality: we write toCMMC Level 2 — Resilience & Technical Communication: does not apply
- Human sign-offHuman sign-off — Accessible Public Systems: we write toHuman sign-off — Operational Systems & Quality: we write toHuman sign-off — Resilience & Technical Communication: we write to
Human sign-offThe line that crosses all three. Models may draft; a person decides and signs; the record says who. None of the others survive without it.